We are sorry for any delay you may experience when contacting us.

A spike in demand has applied some temporary pressures to our customer support teams. We are here all day, every day, so you can get in contact 24/7. To get a quicker response, and avoid our busiest times, you may like to try before 9am or after 9pm, or at weekends. Most questions are covered in our FAQ’s below so it’s worth checking these out. You can use the search bar to narrow down your search.

Appointments at our test centres are still available and our laboratories are running efficiently to get your result back to you on time

Thank you for being patient

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