Refunds will be only be considered where we have breached our service promise including, but not limited to: 

  • Your tests results communicated outside our published timeframes
  • Technology failures
  • Booking failures such as oversubscribed 


We will only consider a refund to the value of the services you requested (the cost of the test/s). We are not liable for any direct, indirect or consequential loss e.g. missed flights or hotel costs


Tests can be cancelled up to 3 hours before the booked appointment. Once within 3 hours they are unable to be cancelled and non-refundable. 

The only exceptions to this are the Self-Test options (Supervised Antigen Video Self-Test, Unsupervised Antigen Self-Test or Self-Test PCR's) which are non-refundable from the point of booking due to immediate dispatch and the medical nature of the product.  


Please allow for up to 14 days for refunds to be processed. 


For our full Terms and Conditions please click HERE 


Key words: Refund / Refund Policy