Refunds will be only be considered where we have breached our service promise including, but not limited to: 


- Your tests results communicated outside our published timeframes

- Technology failures

- Booking failures such as oversubscribed 


We will only consider a refund to the value of the services you requested (the cost of the test/s). We are not liable for any direct, indirect or consequential loss e.g. missed flights or hotel costs


Tests can be cancelled up to 72 hours before the booked appointment. Once within 72 hours they are unable to be cancelled and non-refundable. 

The only exception to this is the Pre-Return Video Test which is non-refundable from the point of booking as the test kit is dispatched straight away. 


Please allow for up to 14 days for refunds to be processed. 


For our full Terms and Conditions please click HERE