For Arrivals at the Test Centre (Green and Amber) , Pre-Departure tests and Test to Release
If you need to cancel your booking please do this by logging into the booking portal and go to 'My bookings', then select the booking you would like to cancel and follow the online instructions. Tests can be cancelled up to 3 hours before the booked appointment. Once within 3 hours of the booked appointment they are unable to be cancelled and non-refundable. Click here for the booking portal: Collinson Testing Centres
For all Self Test - Supervised Antigen Video Self-Test, Unsupervised Antigen Self-Test and Self Test Arrivals (Green and Amber)
All Self Test kits are non-refundable from the point of booking due to immediate dispatch and the medical nature of the product.