For bookings at the Test Centre - Arrivals, Pre-Departure tests and Test to Release 

Please contact us to make changes if you need to cancel your test booking.

Refunds usually take 5 working days but can take up to 14 days.  The refund will be processed back on to the payment card used at purchase.                                


For all Self Tests - Supervised Antigen Video Self-Test, Unsupervised Antigen Self-Test and Self Test Arrivals

All Self Test kits are non-refundable from the point of booking due to immediate dispatch and the medical nature of the product.