Please check your 'junk' folder first as sometimes results can be found there.

In the unlikely event you have not received your test results in the published timeframe, and you are travelling in the next 24 hours, please give us a call on our emergency results help line 020 8865 3467 where we will put you directly through to our team.  

This phone line is open every day, 8am to 8pm (GMT)


Alternatively, please get in touch with us via our Chatbot.


† Covid-19 Testing is a biological process, and therefore whilst we endeavour to meet all turnaround times, these are not guaranteed. Please see our T&C’s here for further details.