For Arrivals (Green and Amber) , Pre-Departure tests and Test to Release 

If you need to amend your booking please log into the booking portal and go to 'My bookings', then select the booking you would like to amend and follow the online instructions. Bookings can be amended up to one hour prior to the booking appointment.

You can amend the date, time or location of your appointment. Changes to the test type or test package booked cannot be made. This would require a cancellation and setting up a new booking. Cancellations can be made up to 72 hours before the booked appointment time. If you need to change your test type within 72 hours, please book a new appointment with the correct test type and contact us HERE with your new reference number. 

We will cancel and refund your original booking provided it is prior to the original scheduled appointment time.


Click here for the booking portal: Collinson Testing Centres


For Pre-Return video test 

You are able to amend bookings online. Please log back into the booking portal and go to 'My Account'. then 'View Appointments'. You will be able to amend your appointment from here. Click here for the booking portal: Collinson Video Testing