There are a number of things you can check if you are concerned that your test kit hasn't arrived: 

  • Ensure the postal address is correct on your booking 
  • Check the Tracking number with the Royal Mail
  • Has it been four working days since you purchased your test kits? 
  • Could the parcel have been left somewhere else such as in your porch, with a neighbour or by the back door?


If this hasn't resolved the issue please let us know by using our contact us page here. One of our team will come back to you as soon as possible.