Quality Promise: Every effort is made to ensure your testing experience with us is safe and comfortable. Our laboratory and additional Point of Care Testing sites are accredited by the United Kingdom Accreditation Service (UKAS) and all of our swabbing technicians are fully trained, and follow strict hygiene processes in line with the latest guidance from UK Government.

Customers who are prone to nose bleeds may experience some bleeding, please let your swabber know if you are prone to nose bleeds before your test is conducted. 

All of our test centres have a Customer Support Supervisor available to our customers. If you have any concerns with your experience at our test centre or concerns as to how your test was conducted then please refer to one of our site supervisors during your visit so that we can resolve any concern and provide a re-test (where necessary) whilst you are at our test centre. 

We want you to be completely satisfied with your testing experience with us, and it is understandably easier and quicker to address any concerns at the time. It may not be possible for us to validate a subsequent claim of conduct once you have left our test centre.

Customer and staff safety: If you receive a Positive result, please do not return to our test centre under any circumstances.