06/01/2022 UpdateThe government is relaxing the rules on testing for people travelling to England.

What are the latest changes?

The latest rule changes apply to fully vaccinated passengers and under-18s.

 

From 04:00 GMT on Friday 7 January, they will no longer need to take a pre-departure test two days before travelling to England.

 

On arrival, they will have to take a PCR test but they will no longer have to self-isolate while awaiting the result.

 

However, from 04:00 GMT on Sunday 9 January they will only have to take a lateral flow test instead of a PCR test.  This test must be bought from a private test provider - free NHS tests are not allowed.


Please visit the Government website (https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19) for the most up-to-date information on entry requirements as well as local destination restrictions.


What are your options?



Selt-Test & At Home Orders

 I need to cancel & refund

 

All Self-Test kits are non-returnable and non-refundable due to the immediate dispatch & medical nature of the product.

 

Except if you purchased a self-test kit before the UK Government changes, then you can request a refund less £10 per kit. You do not need to return the kits to us. To cancel your order for a partial refundclick here.

 

How long do refunds take?

 

You will get a confirmation email from us once your cancellation/refund request has been processed. This usually takes 5-14 days.

 

I need to change my Pre-return Antigen to a Day 2 Antigen (only applicable if arriving back into the UK after 04:00 Sunday 9th January and fully vaccinated)


If you wish to exchange your Pre-Return Antigen Test to the Day 2 Antigen Self Test, click hereand we will resend you the correct links to register for a Day 2 Antigen test. Please make sure you check your junk email folder.

 

I need to change my Supervised Antigen Video Self-Test appointment time


Contact us here, 
and request a new date and time you’d prefer and if it’s available, we will change it for you.


Test Centre Orders & Appointments

I need to cancel & refund

Please cancel at least 3 hours before your booked appointment time.

 

·       Enter your order number and email address in the fields above and click Start

·       Follow the instructions and select the Test booking you want to cancel for a refund

How long do refunds take?

You will get a confirmation email from us once your cancellation/refund request has been processed. This usually takes 5-14 days.

 

I need to change my test type   

If you need to change to another test type at the same test centre, firstly you must ensure the test type is available at the same centre.

 

If so, you can keep the appointment as planned and our staff will change it when you arrive and handle any cost changes.

 

If the test type is not available at the same test centre, you can cancel your appointment and request a refund and rebook the required test type at one of our other test centres that offer the test.

 

I need to change my onsite date/time

Cancel your test appointment and request a refund and then rebook a new appointment on the new date/time.



Customer options following changes to testing requirements Jan 2022




Tests previously purchased by customer Options available to customers
Pre Return Antigen (Supervised or Unsupervised)Day 2 PCR -  Onsite Day 2 PCR -  Self Test
üûûRefund of test minus £10 (to cover test kit and postage)
or
Swap Pre Return Antigen Test to Day 2 Self Test Antigen 
üûüSwap Pre Return Antigen Test to Day 2 Self Test Antigen and refund Day 2 PCR minus £10  (to cover test kit and postage)
üüûSwap Pre Return Antigen Test to Day 2 Self Test Antigen and cancel onsite day 2 PCR test
or
Refund of test minus £10 (to cover test kit and postage) for Pre-return Antigen and swap onsite day 2 PCR to Antigen once onsite. This can be administered on arrival at site and refund actioned for any price difference.
ûüûSwap onsite day 2 PCR to Antigen once onsite. This can be administered on arrival at site and refund actioned for any price difference.
ûûüGo ahead with day 2 PCR Test (no action needed)
or
Refund of test minus £10 (to cover test kit and postage) and reorder day 2 Antigen
or
Refund of test minus £10 (to cover test kit and postage)