Self Test

What is Self Test?

Self Test is the option of purchasing your test kits to be posted to you to self administer, and if required, sending the swab back to us to analyse and pro...

Where do you post self tests to?

We deliver across the UK with the exception of the following postal areas:  Northern Ireland (all beginning with BT) Channel Islands (all beginning GY, J...

Do I need to register my Self Test kit?

Yes - It’s essential to register your test kit so that it is activated. All the information you need will be in your pack. Our lab cannot process any sample...

How are the test kits posted?

Self test kits are sent via RoyalMail tracked 24 , which does not require a signature.

How long will it take to receive my test kits?

Please make sure you book your test kits in good time to allow for them to arrive before you travel so you can take your pre-return tests with you or your a...

How do I return my Self Test kit?

You will need to return your PCR kit by using the self addressed pre-paid returns package through Royal Mail.

My test kit hasn’t arrived, what do I do?

There are a number of things you can check if you are concerned that your test kit hasn't arrived:  Ensure the postal address is correct on your book...

I no longer need my test, can I return it?

As this a medical product we are unable to accept tests already shipped, however you can keep your test to use at a later date. Please check the expiry date...

I entered the incorrect flight details, arrival date, country of departure, etc on your form when registering my kit- can you change it?

We are unable to change your details once submitted, however all you need to do is make sure that the official UK government Passenger Locator Form has the ...

I have purchased Day 2 PCR kits under my name, however one of them is for another person - can you change this please?

We are unable to change the name on the purchase itself, however please ensure that your register each individual kit under each individual's name. The...

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