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Frequently asked questions
Our test locations
Test types and fees
Types of COVID-19 tests and what we offer
If I have recently had the vaccine, will this cause a positive test result?
What are the different types of COVID-19 tests?
What is the accuracy of our tests?
What type of test do you offer?
About the COVID-19 LAMP test and testing process
How are tests performed?
I have concerns about having a test, who can I talk to?
Is the testing process and centre safe?
Where are our Testing Centres?
Which CT value is used in the processing of your PCR tests and is this value shown on the fit to fly certificate?
Evidence and documentation
Do the tests conform to ISO15189?
What certification and evidence will I receive?
What countries and airlines accept COVID-19 LAMP testing
What countries and airlines accept which tests as a valid certification?
My destination country doesn’t accept a specific test type - can I still go ahead and book?
Test to Release
What is test to release?
How do I find out if the country I am returning from is red or amber?
What type of COVID-19 test is required for Test to Release?
Can I have a kit sent to me at home?
When can I have my Test to Release test?
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Test Booking Process
How do I book a test appointment?
How far in advance can I book my appointment online?
I haven't pre-booked a test. Can I still get tested at the testing centres?
How do I cancel or change my booking?
I haven't received a confirmation email, how do I check my booking was successful?
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When can I be tested?
Can I have the test before coming to the airport?
Can I have a test at the airport?
Can I have a test at your testing centres if I am not travelling?
Can I have a test at a different testing centre to the airport I am departing from or arriving into?
Are the test centres in the airports pre-security and accessible prior to my travel date? (e.g. if they need a PCR test 48 hours prior to travelling)
Rescheduling tests and flight delays
Can I rebook my test if my flight is delayed?
My flight has been delayed; will my negative test certificate still be valid?
I have received my negative test certificate, but my flight has now been cancelled. I'm not sure when I will be able to fly so what should I do?
Transit and testing
I am transiting through another airport enroute to my destination. Will my test be valid?
The airport is my transit stop, can I obtain a test enroute?
I'm travelling back to England and want to take part in 'Test to Release'. I have a transit stop enroute, how does this affect Test to Release?
Payments, Refunds, Contact us and Complaints
How much does a test cost?
What payment cards are accepted?
What is your refund policy?
I have a complaint - who do I contact?
I have a question not covered in the FAQ's - how do I contact you?
Families and disabilities
I have an impairment, disability and/or need mobility assistance. Can you support me through the testing process?
We are a family - can we all be tested together?
Do children need to be accompanied by an adult?
Are there minimum or maximum ages for testing?
Test results and next steps including isolation
How long does it take to get my results?
How do I view my results?
My result is negative - what do I do?
My result is positive - what do I do?
After testing positive can I immediately have another test?
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What are the opening hours of the test centre?
When I try to book my appointment it isn’t showing the time/date I require - what do I do?
My personal data
Is my personal data secure?
Why does the Collinson booking portal ask for consent to use my medical information on the registration page?
Terms and Conditions
Covid-19 (Coronavirus) Testing – Conditions of Use
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