We understand that a positive test result can be worrying and to help you prepare for this possible outcome we have a number of steps to support you. 


  • A registered nurse will greet you when you arrive at the results desk and cross check your travel documents to ensure you are identified correctly. 
  • The nurse will take you to a private area and discuss the result with you.
  • They will provide you with initial health advice around the positive result, including awareness of symptoms and when and how to seek medical care within the UK National Health Service. 
  • Where a negative test status is an official condition for onward travel, it will be explained to you that you will be unable to board your flight at this time as you will need to leave the airport and return to UK accommodation and self-isolate for 10 days. 
  • A care leaflet will be given to you which will also reference UK government guidance on self-isolation.
  • Airport staff will be on hand to give you help with the process of informing your airline and how to leave the airport safely. 
  • If you are travelling in a group or family who have tested negative, you should inform the group of your status and the fact that you are unable to fly at this time. 
  • If any other members of the group do not wish to fly as a result, they must inform the airline of their decision at the check-in desk.