Refunds will be only be considered where we have breached our service promise including, but not limited to: 

- Your tests results communicated outside our published timeframes

- Inconclusive test results

- Technology failures

- Booking failures such as oversubscribed 

We will only consider a refund to the value of the services you requested (the cost of the test/s). We are not liable for any direct, indirect or consequential loss e.g. missed flights or hotel costs

For our full Terms and Conditions please click here https://collinsongroup.freshdesk.com/a/solutions/articles/80000195110?lang=en&portalId=80000014662