Test Booking Process

How do I book a test appointment?
You can pre-book your test in advance by visiting https://covidtesting.collinsonassistance.com/s/ and registering your personal details, including...
Tue, 2 Mar, 2021 at 3:28 PM
How far in advance can I book my appointment online?
At London Heathrow, you can book appointments up to 4 weeks in advance. At our other testing locations, you can book appointments up to 2 weeks in advan...
Tue, 15 Dec, 2020 at 12:58 PM
I haven't pre-booked a test. Can I still get tested at the testing centres?
For London Heathrow, this is subject to availability, providing you have arrived at least 3 hours before your scheduled time of departure you can still bo...
Fri, 29 Jan, 2021 at 3:41 PM
How do I cancel or change my booking?
If you need to cancel your booking please email us at consumerhelp@collinsongroup.com If you need to change the date or time of your appointment, please...
Tue, 22 Dec, 2020 at 12:44 PM
I haven't received a confirmation email, how do I check my booking was successful?
Please log into your profile and view 'my  bookings' where you will see your appointment date and time confirmed.
Mon, 30 Nov, 2020 at 12:37 PM
Why am I having technical difficulties with the booking portal
Our booking portal performs better with a modern browser such as Google Chrome, Edge or Firefox. It is not compatible with Microsoft Internet Explorer.
Mon, 14 Dec, 2020 at 9:23 AM