Payments, Refunds, Contact us and Complaints

How much does a test cost?
PCR - £99  Antibody - £40   Antigen - £59  Lamp - Pre-departure LAMP - £85  - Test to Release LAMP - £99 Payment will be collected at t...
Wed, 24 Feb, 2021 at 7:55 PM
What payment cards are accepted?
The following debit/credit cards are accepted: - Visa  - Mastercard - American Express - JCB - China Union Pay  - Discover  - Maestro - Visa Elec...
Mon, 30 Nov, 2020 at 1:01 PM
What is your refund policy?
Refunds will be only be considered where we have breached our service promise including, but not limited to:  - Your tests results communicated outside our...
Thu, 28 Jan, 2021 at 5:06 PM
I have a complaint - who do I contact?
If you are dissatisfied about the products or service that we have provided, you can raise a complaint with us by email at customerrelations@collinsongroup....
Thu, 28 Jan, 2021 at 5:04 PM
I have a question not covered in the FAQ's - how do I contact you?
To Contact Us, please click here and one of our team will come back to you as soon as possible.: https://consumersupport.collinsonassistance.com/support/tic...
Fri, 29 Jan, 2021 at 10:56 AM